debt counseling If you\'re deep in credit card debt and are considering turning to a credit counseling agency for help, be careful. As Dayana Yochim explained last year in Credit Counseling Crisis, many specialize in \"heartache, high fees, and the runaround.\" She added, \"Lenders have become less willing to lower interest rates for consumers enrolled in debt-management programs. That used to be the main selling point for counseling firms.\"